Frequently Asked Questions

Everything you need to know about your Sony Music Store experience.

When will my pre-order item ship?

Pre-order items are scheduled to ship on or around the release date listed on the product page. Please note that if your order contains both in-stock and pre-order items, the entire shipment may be held until all items are available.

What is your return policy for physical media?

Vinyl, CDs, and box sets must be returned in their original, unopened shrink-wrap within 30 days of delivery to be eligible for a refund. Defective items can be exchanged for the same title.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.

How can I track my order?

Once your order has been processed and leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

My vinyl arrived damaged. What should I do?

We take great care in packaging, but if your record arrives damaged, please contact our support team within 7 days of receipt with photos of the damage and your order number to arrange a replacement.